Reference

Our Terms, Your Account Rights

11lab operates under a defined legal framework that sets out your rights, our obligations, and the conditions that govern every account, deposit, and withdrawal. Access to our platform depends on your local law and eligible regions — read these terms before you start.

Account ConditionsJurisdiction NoticebKash & Nagad PolicyData RetentionEligibility Rules

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HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We keep your account data secure and only retain what is necessary for operating your account and meeting legal obligations. Here is how we handle the key areas.

Data Retention We retain account and transaction records for as long as required by applicable law. When your account is closed, we follow a defined deletion schedule for personal data not subject to legal hold.

Cookie Policy We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences from your browser settings; disabling them may affect account functionality.

Account Security Your account is protected by OTP verification on login. If you access 11lab from a new device, a one-time code is sent to your registered number before the session opens.

Data Requests To request a copy of your data or ask us to correct account information, submit a request through the Help Centre in your account. We will respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how our terms apply to your account, a transaction dispute involving bKash or Nagad, or a request to review your data, our support team handles these directly. Responses to formal legal or data requests may take longer than standard account queries.

Live Chat Open the chat widget from any page on 11lab. For legal or account queries, select the relevant topic so your message reaches the right team.

Email Support Send detailed policy or dispute queries to our support address. Include your account ID and the transaction reference for bKash, Nagad, or Rocket payments.

Account Help Centre Log in to your account and navigate to Help to submit a formal request. This path is required for data access or account-closure requests.

How Our Legal Terms Work

11lab Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply to every account registered at 11lab and cover how we handle deposits via bKash, Nagad, and Rocket, how withdrawals are verified, and what happens when a dispute arises. We do not offer services where local law prohibits online gaming — eligibility is determined

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by your jurisdiction, and it is your responsibility to confirm that accessing this platform is lawful where you are. Account activity, including wallet transactions through bKash, Nagad, and Rocket, is logged and subject to verification under our anti-fraud procedures. We may suspend or close an account
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if we detect activity that conflicts with these terms or applicable law. Changes to these terms are posted on this page; continued use of your account after a change constitutes acceptance. If any clause is found unenforceable in your jurisdiction, the remaining terms stay in effect.
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For questions about how a specific clause applies to your account, contact our support team directly — details are in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Policy Questions

Answers to the questions we hear most about account terms, data, and eligibility at 11lab.

Account access depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is lawful in your jurisdiction before registering.

All deposits and withdrawals via bKash, Nagad, and Rocket are subject to our transaction verification procedures. Disputed transactions should be reported through the Help Centre with the payment reference included.

We collect account registration details, login activity, and transaction records. Data is retained only as long as required by law or necessary to operate your account securely.

Log in, go to Help, and submit a data access request. We will confirm receipt and respond within the timeframe set by applicable law in your region.

We post updates to these terms on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check this page periodically for any revisions.

If your account is suspended, you will receive a notification with the reason. You can contact support via live chat or email to query the decision and provide any information we have requested.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Info11Lab Glossary

Our Terms, Your Account Rights

Account Security and Data Practices

Reach Us on Policy Questions

Common Legal and Policy Questions

01 Who can open an account at 11lab?

02 How do your terms apply to bKash and Nagad transactions?

03 What data does 11lab collect and store?

04 How do I request access to my personal data?

05 Can 11lab change these terms without notice?

06 What happens if my account is suspended?

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