What We Collect and Why
When you open an account, we collect the information you provide directly — your contact details, login credentials, and any verification documents required to confirm your identity. When you make a deposit through bKash, Nagad, or Rocket, we record the transaction reference and amount; we do
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not store your mobile wallet PIN or full wallet credentials on our servers. We also collect device and session data automatically — your IP address, browser type, and pages visited — to keep your account secure and detect unusual activity. If you contact our support team,
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that conversation is logged against your account. We use this data to operate your account, process withdrawals, respond to queries, and meet any legal obligations that apply in your jurisdiction. We do not sell your personal data to third parties. Retention periods vary by data type
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and applicable law; payment records are kept for as long as required by financial compliance rules in the regions where we operate. You can request a copy of your data or ask us to delete it where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.